National Association of Boards of Long Term Care Administrator (NAB) CORE Practice Exam

What is the primary benefit of management by walking around for an administrator?

1. Control staff to minimize complaints

2. See first-hand the needs of the care recipient

3. Ensure regulatory compliance

4. Enhance public relations through innovation

The correct answer is: See first-hand the needs of the care recipient

The primary benefit of management by walking around for an administrator is that it allows the administrator to see first-hand the needs of the care recipient. This approach fosters direct interaction and communication with staff and residents, providing valuable insights into the daily operations and experiences within the facility. By being physically present in various areas, administrators can observe care practices, identify any immediate needs or concerns of residents, and engage directly in conversations that may reveal underlying issues that are not as easily reported in formal settings. This practice encourages a responsive and proactive management style, enhancing the ability to address issues promptly and improve the quality of care provided. While control over staff and minimizing complaints is a potential outcome of this approach, it is not the primary focus. Similarly, regulatory compliance is crucial for long-term care administration, but the essence of management by walking around is about building relationships and understanding the environment in which care is provided. Enhancing public relations through innovation may occur as a secondary benefit but does not directly relate to the core intent of this management style.