What is the role of the State Long-Term Care Ombudsman?

The role of the State Long-Term Care Ombudsman is centered around advocating for the rights and well-being of residents in long-term care facilities. Ombudsmen serve as a vital resource for ensuring that the voices of residents are heard and that their rights are protected. They work to address concerns or complaints residents may have regarding the quality of care, their treatment, and the overall living conditions within these facilities.

Their responsibilities include educating residents about their rights, helping them resolve issues with facility management, and providing support in navigating the healthcare system. By engaging directly with residents and their families, Ombudsmen play a crucial role in promoting dignity, respect, and advocacy in the long-term care setting. This advocacy contributes to improving the quality of care and the quality of life for residents, making their role essential in the long-term care system.