National Association of Boards of Long Term Care Administrator (NAB) CORE Practice Exam

When interviewing a family for services, what should be the first step?

1. Discuss the organization’s rates

2. Provide a tour of the facility

3. Assess the potential care recipient's needs

4. Highlight organizational strengths

The correct answer is: Assess the potential care recipient's needs

The initial step in interviewing a family for services should focus on assessing the potential care recipient's needs. This approach ensures that the services offered are tailored to the specific requirements of the individual seeking care. Understanding the unique needs, preferences, and circumstances of the potential resident allows the administrator to provide relevant information and recommendations, making the discussion more meaningful and impactful. By prioritizing a needs assessment, the administrator can identify critical factors such as medical history, personal preferences, social needs, and emotional support levels. This foundational understanding fosters a strong relationship with the family and builds trust, as they feel their concerns are being heard and addressed. It sets the stage for subsequent discussions, such as financial considerations or the strengths of the organization, ensuring that those details are presented within the context of the individual’s requirements and situation. This person-centered approach is vital in the long-term care setting, as it promotes a service delivery model that aligns with the resident’s overall well-being and satisfaction.